Fully uninstall Quicktime and delete any Apple folders left on your machine for a clean uninstall.If you have trouble installing only the quicktime essentials, try this method:
For users who are unable to upgrade to mocha Pro 5 the Plug-in, installing the codecs alone will help solve some of the problems users are encountering with Quicktime on Windows. For v5 users, the mocha Pro 5 Plug-in option is the ideal solution because it has no dependency on QuickTime and reads the image data right out of the host’s timeline. This substantially reduces the attack surface and reduces QuickTime to the status of a faceless library on their system which will only be used inside of other software for codec decoding. MP4 codecs, we recommend that they uninstall QuickTime Player, and install only the QuickTime Essentials part of the package. If users have security concerns and do not want to use Quicktime on Windows, but still want access to. The standalone versions of mocha (including mocha AE) depend on quicktime engine elements to run. The MediaOserver error is usually because either quicktime is not installed or it has not loaded yet. So, mocha is not good with MP4 files but does work well with MOV files.
